The Citrix Remote Access was never designed to support the number of users who are currenly trying to get on, and some people are getting a spinning wheel when trying to logon. May I remind you that you can access your email and web version of Word, Excel, PowerPoint etc as well as Teams by going directly to the Office 365 logon page at www.office.com. Similarly you can go direct to epraise at www.epraise.com.
I recommend that you upload any files you need to your OneDrive Account (see guide here) and log out of Remote Access to allow others to login, and please don’t stay logged in longer than necessary.
If you still need to access the Remote access, click here